While the new CUCILync 9.2 client supports Lync 2013, it does come with some interesting gotchas when it comes to integration and operating system support. Continue through to the rest of the post to see the most important ones.

Supported Lync Versions

  • Microsoft Lync 2010
  • Microsoft Lync 2013 (32 bit). Microsoft Lync 2013 is supported with the following caveats at this time:
    • Drag and drop from the Microsoft Lync contact list is not supported.
    • Escalation from a Microsoft Lync group chat session to a voice or video call is not supported.
    • Microsoft Lync 2013 update KB2760512 must be installed.

Support for Microsoft Office (Click to Call)

  • Microsoft Office 2007 32 bit
  • Microsoft Office 2010 32 bit

No Office 2013.

Click to call is the feature that allows you to click “Call ” from within the Office applications. I most often use it from Outlook.
click_to_call

Supported operating systems

  • Microsoft Windows 7 32 bit
  • Microsoft Windows 7 64 bit
  • Microsoft Windows XP 32 bit with Service Pack 3

No Windows 8.

Supported servers

  • Cisco Unified Communications Manager version 7.1(4) or later
  • Cisco Unity Connection version 8.5 or later

Enhanced Directory Integration

Something else new to the client is Enhanced Directory Integration (EDI) that uses native Windows APIs to retrieve contact data (automatically) from the machines Active Directory. For most people this will be a blessing, however for my organization this removes a level of control we had before that needs investigation before deployment. (We use a different directory for contact information that consolidates data from multiple domains).

For example, I have provided no configuration settings that would encourage the client to connect to my Active Directory, but the connection status window clearly shows a connection to the directory (and Outlook):

cuci_connetion_status

Directory Impact

The Directory Integration will put additional load on Active Directory. The Administration guide recommends that you ensure the following attributes are synchronised:
Indexed in Active Directory by default:

  • samAccountName

Not indexed in Active Directory by default:

  • telephoneNumber
  • otherTelephone
  • mobile
  • homePhone

For more information on how to index additional attributes in Active Directory, see Index an attribute in Active Directory on TechNet.

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